369zk Privacy Policy
This page describes what we collect when you use 369zk and how we keep that data protected. We take your privacy seriously. We collect only the information necessary to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support.
Our 369zk privacy practices are transparent. We do not sell your personal information to marketers or advertisers. We do not share your data with third parties except where required to process payments or comply with law. We use industry-standard encryption and security measures to protect your account and financial details.
Read this policy carefully to understand what data we collect, how we use it, how long we keep it, and what rights you have. If you have questions about your privacy on 369zk, contact our support team.
What Data We Collect on 369zk
Account Information
When you create a 369zk account, we collect your email address, phone number, and a password. We also record your username if you choose one. This information is used to identify your account, send you updates, and allow you to log in securely.
Identity and Verification Data
Before your first withdrawal, we verify your identity. We ask for a copy of your government-issued ID (passport, driver's license, or national ID) and proof of address (utility bill, bank statement, or government letter). We collect and store these documents securely to comply with local regulations and prevent fraud. We do not share these documents with third parties except where required by law enforcement or regulatory authorities.
Payment Information
When you deposit or withdraw funds, we collect information about your payment method — the bank account number, mobile-wallet account, or card details. We use this information only to process your transactions. For deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, date, and confirmation code. We do not store full payment card details on our servers — payment processors handle that data securely on their systems.
Account Activity Data
We collect information about your account activity — positions placed on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other football markets; sessions on live-dealer tables; slot game spins; and lottery entries. We record the amount wagered, time of activity, and outcome (win or loss). This data helps us operate the platform, audit account integrity, and respond to disputes.
We do not collect location data through GPS
We do not track your real-time location. However, we can infer your general location from your IP address, phone number area code, or payment method to verify you are in a supported jurisdiction. We use this information only for compliance and fraud prevention.
Technical and Communication Data
When you access 369zk, we collect your IP address, browser type, operating system, and device information. We use cookies and similar tracking technologies to improve your experience, remember your preferences, and prevent fraud. If you contact our support team, we record your messages, our responses, and any attachments. We keep this communication history to help you resolve issues and to train our support staff.
Cookies and Tracking
Our 369zk platform uses cookies to store your login session, remember your language preference, and track your browsing behavior on our site. Most cookies expire when you log out; some persist for longer periods to improve your experience on return visits. You can disable cookies in your browser settings, but this may limit platform functionality.
How We Use and Protect Your Data
Use of Data on 369zk
We use the data we collect to operate our 369zk platform and provide our services. Specifically, we use it to process your deposits and withdrawals, verify your identity, settle your positions, manage your account, respond to your support requests, and communicate important updates about account security or service changes.
We also use aggregate, anonymized data to analyze platform performance, detect fraud, and improve our offerings. For example, we may analyze which football tournaments attract the most positions or which payment methods are most popular in Jakarta, Surabaya, Bandung, or Medan. This analysis does not identify you personally.
Data Security and Storage
We store your personal and financial data on secure servers protected by encryption, firewalls, and access controls. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of location. We limit access to your data to authorized 369zk staff and trusted third-party processors (payment providers, cloud hosting services, and fraud-detection vendors).
We retain your account data for as long as your 369zk account is active, plus a reasonable period afterward to resolve disputes and comply with legal requirements (typically 7 years). After that period, we delete or anonymize your data.
Your privacy rights on 369zk
- You can view your personal and account data in your 369zk dashboard anytime
- You can request a copy of all data we hold about you in a portable format
- You can request correction of inaccurate personal information
- You can request deletion of your data after your account closes (subject to legal retention requirements)
- You can opt out of non-essential marketing communications
Third-Party Processors
We share your data with third-party service providers only when necessary to operate 369zk. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to complete deposits and withdrawals. Cloud hosting providers store our databases. Fraud-detection services scan for suspicious account activity. Email and SMS providers send you account notifications. All these vendors are contractually obligated to protect your data and use it only for the purpose we specify.
Legal Obligations and Jurisdiction Notice
We may disclose your data if required by law, court order, or regulatory authority. We comply with data protection laws in the jurisdictions where we operate. Our 369zk services are available only where local law permits — if you access 369zk from a jurisdiction where online gaming is prohibited, you do so at your own risk, and we are not responsible for legal consequences.
Contact Us About Your Privacy
If you have questions about how we collect or use your data, or if you want to exercise your privacy rights, contact our support team. We respond to privacy requests within a reasonable timeframe, typically within 10 business days. For urgent data security issues, reach out immediately during standard business hours. Your privacy is important to us, and we are committed to handling your concerns fairly and transparently.